Packages in Transit, lost, and Refunds: Some items may only be returned within 30 days of purchase.
STANDARD SHIPPING POLICY: 100% of orders are shipped within two business days. Orders placed over the weekend are shipped on Monday.
SAME DAY SHIPPING: Orders placed before 2pm, usually ship the same day. Larger Items will not be shipped the same day and shipping is based on carrier processing. EST should arrive within 3-7 business days (up to 14 Days on oversized items) Orders placed on Saturdays, Sundays or Holidays are shipped on the upcoming Monday or the first business day after the holiday.
PACKAGES: Are generally dispatched the same day. The primarily shipped method is USPS with tracking and drop-off with or without a signature, (Determined by Shipper). If you prefer delivery by USPS Priority with signature, then there will be an additional cost. Please select this option at checkout or contact us before choosing this method. Regardless of choice, you will be provided a tracking number for your carrier.
DELAYED OR LOST ORDERS: A parcel is considered lost after it has been in the postal system for a period of 20 business days for US orders and 31 business days for international orders (If applicable). We cannot take responsibility for delays caused by the carrier. PFOX will implement a trace, and if the package isn’t located within 7 days, we will ship a new product and/or issue a full refund.
SHIPPING FEES: All costs are listed at checkout, Include handling and packing fees, as well as shipping/postage costs and there are no additional costs. Contact us if you decide you want specific handling. Make sure to group your purchases together in one order, if possible to avoid separate shipping fees. PFOX will not group two distinct orders placed separately, unless a gift or other options are needed. Some additional shipping fees will apply for special handling orders. Your package will be dispatched under our guarantee and special care will be provided to all shipped items. (Padded and Well-Protected).
WRONG OR INCOMPLETE ADDRESS: If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery costs to re-deliver your order to a corrected address. We are not responsible for the loss of your order, if the address provided at checkout is incomplete or incorrect.
INTERNATIONAL CUSTOMS: Please be aware that delays may be imposed by your country’s customs clearance. Your Super is not responsible for paying any fees or rates charged by customs. These charges are the responsibility of the customer. Also, any duties, fees or taxes, that may be imposed at customs, are the buyer's responsibility, and not that of PFOX.
We can always be reached at: [email protected] for any additional questions.
Most new, unopened merchandise sold by pfox.com can be returned within 30 days of purchase, unless noted in our Return Policy Exemption listed below. If your purchase included products sold from the pfox store and not that from another merchant seller, then those purchases will need verification by that store of their return policies.
Returns for purchases with valid proof, will be exchanged, refunded in cash, or credited to your online account. This is what's called a store credit. Refunds will be issued to the original form of payment (credit card, PayPal, etc.), unless noted in our Return Policy. Returns for purchases made with a gift card or a Store Credit will be refunded as a Store Credit.
If you're missing your receipt, we may or may not be able to locate it in our system. Receipts for purchases made with a credit or debit card should be located in our system within 30 days of purchase. Receipts for purchases made beyond 30 days may or may not be stored in our system. Based on this, you may be responsible for providing a copy of your receipts.
We may be able to locate your receipt, if you checkout as a guest, if you lose your receipt, but this isn’t guaranteed. Any receipts for purchases unable to be located may/or may not be given an account credit.
RETURNS IN PERSON aren’t accepted. PFOX.COM may have third-party vendors who may or may not refund items, completely separate from PFOX's control. All buyers should contact the owner of the products and request an approval for returns.
Original shipping charges will be fully refunded in the event that the return is the result of an error and/or issues with you sold by pfox.com. Accidental purchases, changing your mind, stolen credit cards and incorrect sizes, the shipping charges will not be refunded. Some exceptions may apply (contact pfox prior to returning any items to determine available exceptions). Items must be returned in the original packaging, If New and with all components for a full refund. Written copies of pfox Return Policy can be downloaded for further review.
RETURN FOR PFOX.COM DIGITAL PRODUCTS: Returns are only accepted for items purchased through online shipping. Any Products purchased via download and/or digital transactions on pfox.com cannot be returned.
Some new items purchased and returned are subject to a 15% restocking fee and must be returned in the same condition as received
Special Order returns or cancellations may be subject to a 15% restocking fee and must be returned in the same condition as received
30-Day Return Policy
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The following items may only be returned within 30 days of purchase:
- Books (New and Used) except audio books and music
- Toys and Board Games
- Clothes and Shoes (Jewelry on a case by case basis)
- Used electronics (monitors, keyboards, power cords, adapters) In the original state, without damage or missing parts
- New movies and music (exchanges only) Used movies, software, and music cannot be returned (unless defective)
- Some new items purchased and returned are subject to a 15% restocking fee and must be returned to the same condition as received
- Special Order returns or cancellations may be subject to a 15% restocking fee and must be returned to the same condition as received.
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason: If the reason for the return isn’t quality-related, the customer must pay the return shipping costs. Software, Music, Movies, & Food cannot be returned for a refund. An exchange will be made for any of those related items.
- 1. Prior to shipping any products being returned, approval must be granted by contacting [email protected]
- 2. Return requests made within the United States for quality-related issues will be credited via original payment to buyers account (INCLUDES A REPLACEMENT or FULL REFUND), including any shipping costs. Please note: Any shipping labels provided for return shipping must be used within 20 days.
- 3. Return requests made from outside the country of purchase, we will reimburse all defective / quality-related issues with a REPLACEMENT or REFUND. International shipping costs must be covered by the shipping customers.
- 4. Some new items purchased and returned are subject to a 15% restocking fee and must be returned in the same condition as received.
- 5. Special Order returns or cancellations may be subject to a 15% restocking fee and must be returned in the same condition as received.
- 6. Customers are encouraged to contact pfox.com, or their seller respective seller / merchant for return and refund details prior to shipping back any items.
Fraud and Schemes
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PFOX reserves all rights to limit guarantee, returns, or refunds at our discretion in the event of suspected fraud, abuse or schemes. (Abusing pfox and/or any third party sellers is strictly forbidden and any buyer(s) suspected for such activities may not be granted any relief and those accounts may be terminated.
- Products received over 30 days, unless approved by the seller
- Audio Books and digital movies
- Used Items: including worn or used clothing
- Used sanitary supplies
- Food and Custom Products (exception)
- Paint and Gift Cards
Customers cannot return food items, unless it has passed the expiration date. Exchanges for the same product will be the acceptable remedy and no additional shipping charges will apply. Seller notification and exchange must occur within 15 days of receipt of items. Make sure to contact pfox.com or the appropriate third-party vendor for a replacement and shipping instructions. .
- Some new items purchased and returned are subject to a 15% restocking fee and must be returned in the same condition as received.
- Special Order returns or cancellations may be subject to a 15% restocking fee and must be returned in the same condition as received, if approved for return (third-party or marketplace sellers will have their own rules regarding custom orders)
- PFOX reserve all rights to limit guarantee, returns, refunds at our discretion in the event of suspected fraud, abuse or schemes. (Abusing pfox and/or any third party sellers is strictly forbidden and any buyer(s) suspected for such activities may not be granted any relief and those accounts may be terminated